Frequently asked questions

Does the color of the product match the color in the picture?

Usually the picture on the website can be a little brighter sometimes because they are pictures taken in a professional studio with light.

How do I choose the right size?

Find out your parameters: bust, waist and hips. Then you will be able to choose the right size by checking the size chart or communicating directly with a sales agent.

What do I do if the size does not fit?

In case the size does not fit, contact a sales agent to register the exchange for the right size.

What is the payment method?

Online payment with bank card – Payment is made exclusively by bank card, in a safe and protected environment, through the solution offered by VictoriaBank.

Do you have a store in Chisinau?

DOVI SHOP is an online store and all products are only available by delivery to your work/home address.

How long does it take to deliver?

Delivery for clothes is made in 3-8 days, and for shoes 7-14 days.

Details and delivery terms

1. Delivery is made by courier directly to your home or office. This option is valid for the city of Chisinau and some of its suburbs. Delivery is FREE and is carried out by our company’s courier.

2. If the indicated address is outside the city of Chisinau and its suburbs, and the amount of the order exceeds 1000 lei, the delivery is made FREE of charge by the courier service of the partner company, directly to the indicated address.

3. Via Moldovan Post. All orders under 1000 lei and located outside the city of Chisinau and its suburbs are carried out through Moldovan Post. The delivery cost is covered by dovi.shop, but it is necessary to pay a commission in the amount of 3% of the order amount, plus 6 lei, when picking up the package from the Moldovan Post Office.

*** To find out details about orders abroad, please contact the manager of the online store dovi.shop directly (here it would be good to have contact details or the way to get in touch, email, etc.)